Refund policy

Refund & Returns Policy

Because SUPERMANNA FUEL products are perishable food items, we do not accept returns on opened or consumed products.

However, we want you to feel confident ordering from us, and we will always make things right if there’s an issue.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at
📧 refund@supermanna-fuel.com

When reaching out, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

If the issue is verified, we will offer one of the following at our discretion:

  • A replacement product

  • A refund to the original payment method

  • Store credit

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

  • Perishable food products

  • Opened or partially consumed items

  • Sale items

  • Gift cards

We are unable to accept physical returns of food products for safety and quality reasons.

Refunds (When Approved)

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing may take 5–10 business days, depending on your bank or payment provider

If more than 10 business days have passed since your refund was approved, please contact
📧 admin@supermanna-fuel.com

European Union Customers

If your order is shipped to the European Union, you may have a 14-day right of withdrawal under EU consumer law.

However, this right does not apply to perishable food items once delivery has occurred, except in cases of damage, defect, or incorrect delivery.

If you believe your EU order qualifies, contact us within 14 days of delivery at
📧 refund@supermanna-fuel.com

Questions

If you have any questions about this policy or your order, please contact us at
📧 refund@supermanna-fuel.com